PREMIER INN VOTED AS TOP IN CUSTOMER SERVICE
Premier Inn has been voted as top in the customer service stakes in the Leisure and Tourism category, by the Institute of Customer Service Customer Satisfaction Awards.
The award highlights Premier Inn as a leader in the field, seeing the UK’s largest and fastest growing hotel brand fighting off competition from mid-market hotels, such as Marriott and Hilton.
The award winners were the top performers in the UK Customer Satisfaction Index, which asked more than 24,000 people to rate how well or badly companies and organisations performed in 12 key public and private sectors.
Robert Crawford, Executive Director of the ICS said: ‘Most awards are judged by a panel of experts, but the ICS Customer Satisfaction Awards are based on the views of real customers. Premier Inn displays real consistency in providing excellent customer service to all of its guests and this award recognises this.’
Paul Flaum, chief operating officer for Premier Inn, said: ‘We are delighted to have won this award – customer service is something we pride ourselves on and to be recognised for this by our customers is a great achievement.’
Premier Inn is so committed to guest satisfaction they offer a unique Good Night Guarantee at each of their 558 hotels across the UK - meaning any guest who is not 100% satisfied with their stay will receive a full refund.
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For more information please contact Frank PR on
0207 693 6999 or email premierinn@frankpr.it
Notes to editors:
About Premier Inn…
Premier Inn, is the UK’s largest and fastest-growing hotel brand with 563 budget hotels and more than 38,000 rooms across the UK. Premier Inn bedrooms are 22m² and feature en-suite bathroom, TV, and internet access for business guests.
Premier Inn offers customers a ‘Good Night Guarantee’ of a good quality room, comfortable surroundings and friendly service, which is unique amongst Britain’s leading hotel chains.
Premier Inn was the first Britain-wide hotel group to sign up with national tourist board VisitBritain; this means Premier Inn is now part of a new quality assessment scheme, specially created for budget accommodation.
A joint venture with Emirates has seen the Premier Inn brand develop in the Gulf region, with its first budget hotel in Dubai in Spring 2008. Premier Inn also has a joint venture with Emar-MGF to roll out 80 budget hotels in India by 2017. On a domestic front, Premier Inn is set to be the largest provider of budget hotels in London by the time of the 2012 Olympics.
Premier Inn has won the following awards:
Best Budget Hotel at the Business Traveller Awards 2008
Leading Economy brand in the JD Power European Economy Hotel Guest Satisfaction Survey 2008
Most improved brand by the BDRC British Hotel Guest Survey 2008.
Winner of the HolidayCheck Awards 2008
Best Business Hotel Chain at the Business Travel World Awards 2008
Institute of Customer Service Award for Hotels and Leisure
For more information please visit www.premierinn.com
About ICS…
The Institute of Customer Service (ICS) is the professional body for customer service whose primary purpose is to lead customer service performance and professionalism.
The ICS launched the UK Customer Satisfaction Index (UKCSI) in 2007 and it is repeated every six months. This latest UKCSI is based on a sample of 24,000 adults surveyed online in late 2008.
It measured 20 individual factors of customer satisfaction that can be grouped into five attributes: professionalism, problem solving, timeliness, quality/ efficiency and easy to do business with.
Each of these factors is weighted according to how important customers said they were in the ICS research Customer priorities: what customers really want and the weighted satisfaction scores are used to produce the Index. This makes the scores exceptionally robust as they are not simply a percentage of respondents who answered a question in the positive or negative – they are derived from a weighted index of multiple questions.
The UKCSI results are determined on a geographically and demographically representative sample of UK adults and data is collected for all organisations with a high market share in each segment of the private sector and the main players in the public sector.
The UKCSI has been welcomed by BSI British Standards. It says: “We believe it is an important step in improving customer satisfaction in the UK as well as a useful tool for consumers and business. Customer satisfaction is a key area of standardisation for BSI and our own work in this area potentially assists organisations to improve their position in the index.”
Showing posts with label budget hotel. Show all posts
Showing posts with label budget hotel. Show all posts
Friday, 23 January 2009
Wednesday, 21 January 2009
NEWS FROM PREMIER INN
PREMIER INN’S £50,000 GIVEAWAY
Premier Inn is helping businesses keep an even closer eye on their finances in 2009 as they offer one lucky company the chance to win £50,000 worth of business travel accommodation.
Any company that successfully applies for a Premier Inn Business Account via www.premierinn.com/win before the 27th February 2009 will automatically be entered into a draw to win this fantastic prize.
Businesses are looking to minimise costs and ‘buy smarter’ when it comes to business travel. The Premier Inn Business Account gives companies a simple and efficient way to control business travel expenses, offering a unique expense management solution as it works as a charge card so that companies are able to authorise spending limits when employees are travelling.
Premier Inn recently beat off stiff competition at the Business Travel World Awards 2009 to be crowned ‘Best Business Hotel brand’ for the second year running and scooping the award for ‘Best Business Expense Management process’ for the Business Account. This latest award win for Premier Inn makes them the first brand to have their own expense management solution recognised above global payment solutions such as American Express and Concur.
Luke Goggin, spokesperson for Premier Inn says, “Premier Inn is committed to offering great quality rooms at affordable prices, meaning business guests can economise on hotel expenditure without having to sacrifice on quality or comfort. £50,000 worth of accommodation is a fantastic prize and I wish everyone that enters the very best of luck.’
Over 13,000 companies are now using the Business Account Card. In the first half of 2008, new users were up 16% and total sales via this channel up 33%.1
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For more information please contact Frank PR on
0207 693 6999 or email premierinn@frankpr.it
1 Figures taken from Whitbread IMS statement December 2008.
For more information or to book a room at Premier Inn please visit www.premierinn.com
Notes to editors:
The prize entitles the lucky winner to a year’s free accommodation with Premier Inn (up to the value of £50,000).
Premier Inn, is the UK’s largest and fastest-growing hotel brand with 563 budget hotels and more than 38,000 rooms across the UK. Premier Inn bedrooms are 22m² and feature en-suite bathroom, TV, and internet access for business guests. Premier Inn offers customers a ‘Good Night Guarantee’ of a good quality room, comfortable surroundings and friendly service, which is unique amongst Britain’s leading hotel chains.
Premier Inn was the first Britain-wide hotel group to sign up with national tourist board VisitBritain; this means Premier Inn is now part of a new quality assessment scheme, specially created for budget accommodation.
A joint venture with Emirates has seen the Premier Inn brand develop in the Gulf region, with its first budget hotel in Dubai in Spring 2008. Premier Inn also has a joint venture with Emar-MGF to roll out 80 budget hotels in India by 2017. On a domestic front, Premier Inn is set to be the largest provider of budget hotels in London by the time of the 2012 Olympics.
Premier Inn has won the following awards:
• Best Budget Hotel at the Business Traveller Awards 2008
• Leading Economy brand in the JD Power European Economy Hotel Guest Satisfaction Survey 2008
• Most improved brand by the BDRC British Hotel Guest Survey 2008.
• Winner of the HolidayCheck Awards 2008
• Best Business Travel Chain at the Business Travel World Awards 2008
• Institute of Customer Satisfaction award winner for Hotels and Leisure 2008
Premier Inn is helping businesses keep an even closer eye on their finances in 2009 as they offer one lucky company the chance to win £50,000 worth of business travel accommodation.
Any company that successfully applies for a Premier Inn Business Account via www.premierinn.com/win before the 27th February 2009 will automatically be entered into a draw to win this fantastic prize.
Businesses are looking to minimise costs and ‘buy smarter’ when it comes to business travel. The Premier Inn Business Account gives companies a simple and efficient way to control business travel expenses, offering a unique expense management solution as it works as a charge card so that companies are able to authorise spending limits when employees are travelling.
Premier Inn recently beat off stiff competition at the Business Travel World Awards 2009 to be crowned ‘Best Business Hotel brand’ for the second year running and scooping the award for ‘Best Business Expense Management process’ for the Business Account. This latest award win for Premier Inn makes them the first brand to have their own expense management solution recognised above global payment solutions such as American Express and Concur.
Luke Goggin, spokesperson for Premier Inn says, “Premier Inn is committed to offering great quality rooms at affordable prices, meaning business guests can economise on hotel expenditure without having to sacrifice on quality or comfort. £50,000 worth of accommodation is a fantastic prize and I wish everyone that enters the very best of luck.’
Over 13,000 companies are now using the Business Account Card. In the first half of 2008, new users were up 16% and total sales via this channel up 33%.1
-Ends-
For more information please contact Frank PR on
0207 693 6999 or email premierinn@frankpr.it
1 Figures taken from Whitbread IMS statement December 2008.
For more information or to book a room at Premier Inn please visit www.premierinn.com
Notes to editors:
The prize entitles the lucky winner to a year’s free accommodation with Premier Inn (up to the value of £50,000).
Premier Inn, is the UK’s largest and fastest-growing hotel brand with 563 budget hotels and more than 38,000 rooms across the UK. Premier Inn bedrooms are 22m² and feature en-suite bathroom, TV, and internet access for business guests. Premier Inn offers customers a ‘Good Night Guarantee’ of a good quality room, comfortable surroundings and friendly service, which is unique amongst Britain’s leading hotel chains.
Premier Inn was the first Britain-wide hotel group to sign up with national tourist board VisitBritain; this means Premier Inn is now part of a new quality assessment scheme, specially created for budget accommodation.
A joint venture with Emirates has seen the Premier Inn brand develop in the Gulf region, with its first budget hotel in Dubai in Spring 2008. Premier Inn also has a joint venture with Emar-MGF to roll out 80 budget hotels in India by 2017. On a domestic front, Premier Inn is set to be the largest provider of budget hotels in London by the time of the 2012 Olympics.
Premier Inn has won the following awards:
• Best Budget Hotel at the Business Traveller Awards 2008
• Leading Economy brand in the JD Power European Economy Hotel Guest Satisfaction Survey 2008
• Most improved brand by the BDRC British Hotel Guest Survey 2008.
• Winner of the HolidayCheck Awards 2008
• Best Business Travel Chain at the Business Travel World Awards 2008
• Institute of Customer Satisfaction award winner for Hotels and Leisure 2008
NEWS FROM PREMIER INN
PREMIER INN UNVEILS PLANS FOR
BRITAIN’S FIRST FLOATING BUDGET HOTEL
- GUARANTEED ‘SEA SICKNESS FREE’!
Buying a barge or joining the Royal Navy are no longer the only ways to sleep on the water, as Premier Inn today unveils plans for its innovative ‘Floatel’ (floating budget hotel) - a first for the British budget hotel industry.
Britain’s largest and *best budget hotel chain aims to build the ‘Floatel’ in Hartlepool Marina during 2009. It will be the first time a budget hotel has been purpose-built on water. Premier Inn chiefs say that the planned hotel will offer the same quality and value of its other 556 hotels – but with the added benefit of a waterfront view.
As well as having a ‘Good Night Guaranteed’, guests would be sure to avoid sea sickness because the hotel’s special design means it will float vertically with the tide; while the horizontal movement will be restricted by sleeved piles driven into the marina.
And anyone arriving late at night wouldn’t need a boat trip in order to check-in: the waterfront hotel will be linked to an existing Premier Inn on the quayside by a pedestrian ramp and an external platform lift.
The ‘Floatel’ is needed because there is a growing demand for additional hotel accommodation in the Hartlepool Marina area but little viable building space on-land. The new hotel will have 54 bedrooms, each able to accommodate two adults and two children under 16, and will feature ensuite bathroom, TV and Internet access, as is standard in all Premier Inns.
The proposed development will contribute to both the re-development of the area, and the creation of approximately 25 jobs. Premier Inn’s Property Director, Mark Anderson, says, “As Britain’s leading hotel company, we’re always looking for new ways to ensure we have great hotels; wherever they’re needed.”
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For further media information, please contact:
Frank PR on 0207 693 6999 or e-mail premierinn@frankpr.it
Notes to editors
About Premier Inn … Premier Inn is the UK’s biggest and fastest-growing hotel brand with over 550 budget hotels and more than 38,000 rooms across the UK. Premier Inn bedrooms are 22m² and feature en-suite bathroom, TV, and internet access for business guests. Premier Inn offers customers a ‘Good Night Guarantee’ of a good quality room, comfortable surroundings and friendly service, which is unique amongst Britain’s leading hotel chains.
Premier Inn was the first Britain-wide hotel group to sign up with national tourist board VisitBritain; this means Premier Inn is now part of a new quality assessment scheme, specially created for budget accommodation.
A joint venture with Emirates has seen the Premier Inn brand develop in the Gulf region, with its first budget hotel in Dubai in Spring 2008. Premier Inn also has a joint venture with Emar-MGF to roll out 80 budget hotels in India by 2017. On a domestic front, Premier Inn is set to be the largest provider of budget hotels in London by the time of the 2012 Olympics.
Premier Inn has been confirmed as the leading Economy brand in the JD Power European Economy Hotel Guest Satisfaction Survey 2008.
*Premier Inn was awarded Best Budget Hotel at the Business Traveller Awards 2008.
www.premierinn.com
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